Kitch Company Policies

1. Ordering and Minimum Order Quantities (MOQ)
We work closely with clients to understand their needs and offer flexible MOQ solutions depending on the product and factory capabilities. MOQ details will be clearly communicated during the quotation stage.

2. Payment Terms
Payment terms vary by project and are agreed upon before order confirmation. Typically, a deposit is required upfront, with the balance payable before shipment. We are open to discussing terms to suit client's requirements.

3. Shipping and Delivery
Delivery timelines depend on product type, order volume, and shipping method. We provide estimated lead times upon order confirmation and keep clients informed throughout the process. Shipping costs and responsibilities are clarified upfront.

4. Warranty and Returns
Our products come with a manufacturer’s warranty covering defects in materials and workmanship. Returns and claims are handled promptly following verification. Any damage or issues must be reported within 7 days of receipt.

5. Confidentiality and Data Privacy
All client information and project details are treated with strict confidentiality. We comply with data protection regulations and ensure secure handling of all sensitive information.

6. Quality Assurance
We partner with trusted factories known for consistent quality standards. Each product undergoes quality checks before shipment to ensure it meets agreed specifications.

7. Communication and Support
Our team is committed to clear and timely communication. We provide ongoing support throughout the sourcing, production, and delivery stages to ensure a smooth experience.